Terms & Conditions

By submitting the booking form, you agree to our terms and conditions as follows:

Client & Company Information
The branding design will based on the creative brief information to design the brand identity. Please make sure all the information is accurate before submitting the creative form.
Business Strategy & Marketing Plan
The Client agrees to share their business strategy or marketing plan with us for the purpose of a more precise understanding towards your branding concept. We agree not to disclose any details of the contents to any third party.

Free Strategy Sessions

All free strategy sessions are recorded and our studio reserves the right to promote it on our website or social media sites (Facebook, Youtube) for marketing purposes. Any sensitive information will be kept confidential and edited out. We also ensures that none of our clients are shown in any negative light. If you require us to remove any aspects of the recorded session, please reach out to us at hello@undoubtstudio.com.

Branding Design Working Days
The Client agrees to allow minimum of 3 working days for delivery of the Project Timeline, 7 working days for delivery the Brand Mood Board/ Stylescpes,10 working days for delivery the Logo Design, and another 10 working days for delivery the Complete Brand Book. The entire branding design takes about 1-3 month to complete, depending on the workflow of communication and design revisions.

Branding Design Revision Rounds
Each round of revision normally takes 3-5 working days for us to follow-up with the changes. On occasions if OUR DESIGNERS have completed the design before the stated delivery date, we will send the revision earlier.

Maximum Branding Design Revisions
Our branding design package allows a maximum of 2 LOGO DESIGN REVISIONS, and BRANDING DESIGN REVISIONS, Please refer to the following charges rate for extra revisions : (Logo Design $150/Revision) (Branding Design $350/Revision).

Payment Terms
Our Branding Package project requires full payment before starting any design work. Upon receiving the full payment, our designers will start the design works immediately and you will receive a branding timeline within 3 working days for a more accurate timeline.
All prices stated on our website are in USD.

Final Artwork
After the logo design is confirmed, we will commence output procedure for the final artwork into source file format (AI/JPG/PNG) and deliver the files via online transfer for easy download. Mainly through, Google Drive or WeTransfer.

Client Neglect Policy
We require that all projects be completed within 6 months for Branding Package and 1 year for Website Design. In any special case that we don't hear back from you within 2 months, the project will be considered completed and payment will not be refunded.

Refund Policy
All our design packages are not refundable once work is commenced.

Design Portfolio
The Client has given us consent to display and exhibit the artwork, which may or may not include reference to the client's business, products or services, to our prospective clients in any marketing materials and on our website or social media for the purpose of the promotion of our services. If you do not wish to publish certain details, please notify us in writing at hello@undoubtstudio.com. We shall not be liable for publication in the event that we have not been notified of the Client’s objection to publication.

Website Credits
The Client agrees to give us permission to put our watermark linking to our site on the website footer.
The watermark will be displayed as following: Website Designed by Undoubt Studio.

This terms & conditions has been updated on 14/12/20. For any inquiries, please email us at hello@undoubtstudio.com.