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How to Solve Facebook Ads Billing Issues: A Step-by-Step Guide

Are you struggling with billing issues on your Facebook Ads account?

You're not alone. Many Facebook Advertisers are reportedly facing the same issues, especially when using debit or top-up cards.

In this blog post, I'll walk you through the steps to resolve these issues and ensure your ads keep running smoothly.

Table of Contents

Common Billing Issues

  • Payment Not Going Through: You click 'Pay Now,' but nothing happens.

  • Card Not Charged: Despite a successful message, your card isn't charged.

  • Outstanding Balance: Your account shows an outstanding balance even after attempting to pay.

Step-by-Step Solution

Step 1: Navigate to Payment Settings

  1. Click on 'All Tools.'

  2. Find and click on 'Billing.'

  3. Click on 'Payment Settings.'

Step 2: Modify Payment Amount

  1. Click on 'Pay Now.'

  2. In the amount section, remove the cents (e.g., change $10.42 to $10).

  3. Click 'Pay Now' again.

By doing this, you'll likely find that the payment actually goes through and your card gets charged.

Understanding Payment Thresholds

The payment threshold is the amount you set that triggers Facebook to charge your card. Setting a higher threshold can help you run ads for a longer period without frequent charges.

Grace Period Explained

Even if you have an outstanding balance, Facebook usually provides a grace period during which your ads will continue to run. This gives you some time to resolve any payment issues.


Billing issues can be a hassle, but they're usually easy to resolve with a few simple steps. Always remember to check your payment settings and adjust them as needed to ensure a smooth advertising experience.

Special Offer

As a thank you for reading this post, I have a special treat for you. I've created a full, free course on setting up your first profitable Facebook Ads campaign.

By following these steps, you can resolve most billing issues and keep your Facebook Ads running smoothly.

Thank you for reading!

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